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Customers expect support for products they buy. Besides that simple fact, nothing is obvious or given about customer service. In Support we cover the best ways to improve the customer experience and make sure your customers come back for more.
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Customer Service
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Interviews by LiveChat
Buying a house is one of the most important financial decisions in a person’s life. It’s an expensive, long-term commitment and must be well thought through before making the leap. Naturally, potential clients for real estate companies will proceed with caution. Real estate... read more
Having clear goals is like having Google Maps on a road trip - it keeps you on track and guides you toward your destination while you focus solely on driving. But why are customer service goals so important, you may ask? Isn't serving customers the best I can enough? Setting... read more
In modern businesses effective communication with customers isn't just a bonus—it's essential. What we call "customer communication" involves every interaction your business has with its customers, from support tickets to promotional emails. As we head into 2024, the way... read more
To run a successful business, you need more than just a high-quality service or collection of products. The key ingredient in the recipe for success is a loyal customer base that keeps coming back. Without support and engagement from your audience, your company is likely to... read more
The challenge that business owners face today is a familiar one: marketing costs are skyrocketing, and finding new customers is an uphill journey. In such a scenario, customer retention becomes the key to survival and growth – but how do you ensure that customers keep... read more
Live chats have revolutionized how financial service companies communicate with customers in recent years. It made conversations faster, better, and more convenient, ultimately contributing to building strong customer relationships. Live chat is a potent tool for financial... read more
Live chat software is a great way to provide real-time support, significantly improving the customer experience and increasing sales. Many platforms offer detailed reports and analytics to paint a clear picture of the customer journey and the efficiency of your support and sales... read more
Picture a curious customer entering a tech store, convinced their new smartphone should have a "caffeine infusion" feature to keep them awake during endless video calls. While chuckle-worthy, such moments illuminate the need for retailers to infuse creativity into... read more
A WordPress live chat plugin allows you or your customer support agents to communicate live with your website visitors. You can message customers in real time for great customer satisfaction and assist them with purchases. Some plugins offer real-time visitor monitoring so you... read more
In the fast-paced digital world, good customer service is more than just a nice-to-have; it's a crucial driver of business success. Imagine the impact when a customer's issue is resolved with a swift, personalized response—this not only enhances their day but boosts their loyalty... read more
A customer support team is a group of professionals responsible for providing assistance and resolving customer issues. They serve as the primary point of contact for customers when they have questions, concerns, or problems with a product or service. Customer service is a... read more
The first step toward securing a job often begins with a single piece of paper: your resume. It's not merely a document. Whether or not you're invited to the next stage of the recruitment process relies solely on the quality of your resume. Right now, you might be asking yourself... read more
In the sea of job applications, where resumes pile up and interviews seem as elusive as buried treasure, one tool will help you stand out: the customer service cover letter. If you're a customer service representative, you're in a field where first impressions matter more... read more
