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Customer service
How to Deal with Rude Customer: Effective Strategies for Professional Calmness
Working in customer service can be a difficult task, especially when having to deal with rude customers. Customer service representatives need to handle such situations with professionalism and composure. A crucial strategy is to demonstrate empathy and actively listen to the... read more
Customer Service Metrics That Matter: Key Live Chat Metrics You Need to Track
We often get caught up in the nitty-gritty of customer service metrics – how fast we answered a call, our average resolution time, or the ever-popular net promoter score (NPS). While these metrics are essential, they can sometimes paint an incomplete picture of exceptional... read more
Connect with customers
LiveChat is a complete customer service platform that delights your customers and fuels your sales
The 4 Social Styles to Communicate with Confidence
Social styles encompass an array of communication preferences and behavioral tendencies that shape how individuals engage and interact in virtual spaces. From assertiveness to adaptability, these styles influence everything from the tone of written communication to the level of... read more
Social Media Customer Service: Definition, Tips, and Tools for 2024
Social media has evolved from mere conversation to a pivotal platform for customer service. With Twitter, Facebook, and Instagram becoming primary avenues for customers to voice concerns and seek assistance, the importance of adeptly managing these interactions cannot be... read more
How to Answer 40+ Customer Service Interview Questions
So, you’re getting ready for a customer service interview. If you’re nervous, that’s normal! By preparing for your interview, you’re giving yourself the best chance of landing the role. Your cover letter and resume already got you through the door, so you must... read more
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Customer Service Department: Team Structure and Responsibilities
Every business wants to provide excellent customer service, but not all customers have a great experience. So, there's a real chance to improve how companies handle customer interactions. A well-structured customer service department is crucial for business success because it... read more
How to Set Better Customer Service Goals for Your Support Team
Having clear goals is like having Google Maps on a road trip - it keeps you on track and guides you toward your destination while you focus solely on driving. But why are customer service goals so important, you may ask? Isn't serving customers the best I can enough? Setting... read more
Customer Communication Management: Tips and Tools for 2024
In modern businesses effective communication with customers isn't just a bonus—it's essential. What we call "customer communication" involves every interaction your business has with its customers, from support tickets to promotional emails. As we head into 2024, the way... read more
Elevating Retail Customer Service: Practical Tips and Examples
Picture a curious customer entering a tech store, convinced their new smartphone should have a "caffeine infusion" feature to keep them awake during endless video calls. While chuckle-worthy, such moments illuminate the need for retailers to infuse creativity into... read more
22 Best Live Chat Plugins for WordPress in 2024
A WordPress live chat plugin allows you or your customer support agents to communicate live with your website visitors. You can message customers in real time for great customer satisfaction and assist them with purchases. Some plugins offer real-time visitor monitoring so you... read more
13 Common Customer Service Problems and How to Solve Them
In the fast-paced digital world, good customer service is more than just a nice-to-have; it's a crucial driver of business success. Imagine the impact when a customer's issue is resolved with a swift, personalized response—this not only enhances their day but boosts their loyalty... read more
Customer Support vs. Customer Service: Definitions, Differences, and Strategies
A customer support team is a group of professionals responsible for providing assistance and resolving customer issues. They serve as the primary point of contact for customers when they have questions, concerns, or problems with a product or service. Customer service is a... read more
8 Customer Service Resume Examples to Land Your Next Job
The first step toward securing a job often begins with a single piece of paper: your resume. It's not merely a document. Whether or not you're invited to the next stage of the recruitment process relies solely on the quality of your resume. Right now, you might be asking yourself... read more
Understanding the Client vs. Customer Dynamic
The terms client and customer often get tossed around casually. However, understanding the difference between the client and customer is vital for any successful business strategy. The distinction between the terms may seem subtle, but it carries important implications,... read more