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#Know
3 min read | Mar 25
Built With AI, Live Transcription Services Come To Videoconferencing Software
4 min read | Mar 2
Marketing Done Right: Incoming Chat with Tim Soulo, CMO at Ahrefs
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Support
9 min read | May 10 |
The 4 Social Styles to Communicate with Confidence
Social styles encompass an array of communication preferences and behavioral tendencies that shape how individuals engage and interact in virtual spaces. From... read more
Support
23 min read
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May 09
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Top Customer Service Software Tools for Every Support Team
Providing stellar support is paramount for businesses when it comes to customer experience. Clients rely on prompt assistance when encountering issues, making it... read more
Support
15 min read | May 08 |
How to Measure Customer Service and Improve Your Customers’ Experience
Every time your business gains a new customer, there are two possible outcomes. Either you deliver on your promises, satisfying them and creating a repeat or loyal... read more
Connect
12 min read
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May 06
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What is Live Chat? Metrics, KPIs, and Best Practices for Effective Implementation
Looking for ways to boost customer satisfaction? Consider adding a live chat option to your website. This powerful tool supports agents and allows them to respond... read more
GrowSell
10 min read
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May 06
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Customer Self-Service: Tips, Benefits, and the Future of Customer Service
SEO description: Learn more about the essential customer self-service tools and strategies that will elevate your business's customer experiences. Happy customers... read more
Inside LiveChat
Inside LiveChat
0 min read | 26 Feb | Kaia Madalinska
How to install LiveChat on your website? WordPress | Customization
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Inside LiveChat
7 min read | 13 Oct | Kuba Rogalski
Video Shopping and What Does Coffee Have To Do With It?
For some, the COVID-19 pandemic and its consequences haven’t turned out all that bad. How so? Take a look at shopping. Sure, the way we buy stuff has been transforming... read more
Top picks
Guides to Success #2: The Ultimate Guide to Boosting Ecommerce Sales
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Trending articles
AI-Powered Customer Support: The Future Of Customer Service
Providing an exceptional customer experience is critical for companies to succeed in the current business landscape. And keeping clients is more financially advantageous compared to obtaining new ones. Artificial intelligence is becoming increasingly crucial in revolutionizing... read more
Support
8 min read | May 05 |
Customer Service Interview Questions You Should Ask When Hiring Agents
What makes a good agent? Is it their previous experience, their references, the way they carry their conversations or certain customer service skills? What customer... read more
Support
13 min read | Mar 01 |
Elevating Retail Customer Service: Practical Tips and Examples
Picture a curious customer entering a tech store, convinced their new smartphone should have a "caffeine infusion" feature to keep them awake during endless video calls.... read more
Support
16 min read
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Apr 17
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Mastering Ecommerce Customer Service: A Comprehensive Guide
Whether you're a seasoned industry professional or a newcomer, managing a successful ecommerce customer service can be… horrifying. Why? The sheer volume of customer... read more
Sell
8 min read | Jan 26 |
How to Craft Dynamic Sales Scripts That Boost Conversions
You're in the midst of a crucial sales call, and the right words at the right time can make all the difference. That's where sales scripts come in. They're your... read more
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