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IRIS CRM: Chat with your online merchants

Daniel Zielinski
1 min read
updated: Sep 20, 2022

Use the IRIS CRM integration with LiveChat to connect with your merchants on the website and provide them with immediate help when questions arise.

To enable this integration you need to submit a ticket for the IRIS CRM team and include your license ID.
To enable this integration you need to submit a ticket for the IRIS CRM team and include your license ID.

Setting up the integrationLink icon

To get the integration going, you will need to submit a ticket for the IRIS CRM team

. You can speed up the integration process by including your license number in the communication.

You will also need to add your IRIS CRM site’s address (.iriscrm.com) to the Trusted Domains.

  1. In order to locate your license number, go to Settings>Channels>Chat Page in the LiveChat Agent App and copy the license number found there.

Locating license ID in LiveChat Dashboard

  1. What you also need to do is add your IRIS CRM site address (.iriscrm.com) to Trusted Domains. In the LiveChat Agent App go to Settings>Security>Trusted Domains

Accessing trusted domains section

Congrats! From now on, you will be able to engage your online merchants in real time.

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