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What makes a good agent? Is it their previous experience, their references, the way they carry their conversations or certain customer service skills? What customer service interview questions will you ask to find that out? On the one hand, prior experience and technical... read more
![10 Types of Customers and How to Handle Them [Best Practices]](/success/types-of-customers-scaled_10669546239908071954_hu80b7884f85c917d5c545ac976c11065c_0_564x204_fill_q75_box_smart1.jpg)
Support12 min read | Nov 07 | Jacob Firuta and Olga Rogacka
When working in customer service, you will be dealing with many different situations and with various types of customers who want to resolve their problems. You have to... read more
Sell10 min read | Jul 27 | Jacob Firuta
Each and every call to action on your website serves a specific purpose. You can use various call to action methods to make them more effective. Here are the best call to... read more
Support32 min read | May 05 | Jacob Firuta
So, you’re getting ready for a customer service interview. If you’re nervous, that’s normal! By preparing for your interview, you’re giving yourself the best... read more
32 min read | May 05 | Jacob Firuta
So, you’re getting ready for a customer service interview. If you’re nervous, that’s... read more
6 min read | Mar 15 | Jacob Firuta
When trying to come up with ways to increase customer engagement, we decided to look to... read more
14 min read | Mar 14 | Jacob Firuta and Jacquelyn Dunham
In today's crazy competitive business world, customer segmentation is essential for... read more
Support32 min read | May 05 | Jacob Firuta
So, you’re getting ready for a customer service interview. If you’re nervous, that’s normal! By preparing for your interview, you’re giving yourself the best... read more
Sell6 min read | Mar 15 | Jacob Firuta
When trying to come up with ways to increase customer engagement, we decided to look to our Google Analytics data that we’ve been collecting for a while now. We’re all... read more
Sell14 min read | Mar 14 | Jacob Firuta and Jacquelyn Dunham
In today's crazy competitive business world, customer segmentation is essential for marketing success. By breaking customers into smaller groups based on their unique... read more
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